FAQS

-Why didn’t I receive an email about order shipping information?

      In general, after the order is shipped, a shipping confirmation email with a tracking number will be sent to the email address of this order.

-How to modify the address before shipping?

      You can change/modify the size/color of the product, delete the product or change the shipping address. Please contact our customer service email to tell you what needs to be modified, and we will assist you in making the modification. But if the package has been shipped, we will not be able to make any changes.

-How to cancel an order?

      After the order payment is successful, you will receive an order confirmation e-mail in the e-mail address you filled in the order.

      Unshipped orders: Contact customer service within hours after receiving the order confirmation email to notify the cancellation. Once the order is cancelled successfully, the refund will be returned to your payment account in the same way. At the same time, your email will also receive an order cancellation email .

-Why has the order not shipped yet?

      After you place an order, in order to ensure the product quality of the order, we will have some customized products. We will mark the product description as "pre-sale". This period of factory production time does not include the delivery time.

      Under normal circumstances, the time limit for logistics transportation is several working days.

      However, please note that due to the recent global special case impact, the delivery time of your order will be delayed, causing inconvenience. Sorry for your understanding.